User Experience is

The Future


I am an enterprise senior UX designer and researcher with almost 20 years of expertise delivering improved user experience across a variety of websites, desktop and iOS applications.  I am passionate about improving the user experience through innovation and user centered design. 

Resume of Susan Patrick

Senior User Experience Designer and Researcher

Remote enterprise senior UX designer with almost twenty years of expertise delivering improved user experience across a variety of websites, desktop and iOS applications. A natural collaborator who can lead a team as well as incorporate the feedback from multiple stakeholders. Adept at managing projects independently, able to execute budgets, timelines, and direct team members with ease. Exceptional communicator who maintains current knowledge on new technology, trends and emerging platforms. Passionate about improving the user experience through innovation and user centered design.


  • UX Design

  • Usability Testing

  • Prototyping

  • User Research

  • Pendo

  • Generative AI designs

  • Understanding of LLM (Deep learning)

  • AI governance

  • Natural language processing (NLP)

  • Interaction design

  • Customer journey mapping

  • Coding – HTML/CSS

  • Agile/Scrum Environment

  • Figma

  • Photoshop

  • Wireframing

  • Product visioning

  • Visual design

  • Information architecture

  • UX writing


Aprimo, Chicago, IL (remote) – Martech industry

Dec 2020 – Present

  • Embedded with 4 product teams, iterating and presenting designs daily

  • Researching quantitative analytics – deep dives into Pendo to tag pages and features, ability to identify wins and challenges, affect change in the product

  • Designing multiple AI projects
  • Creating detailed user journey maps

Radial, West Palm Beach, FL (remote)  – Supply chain industry

May 2012 – March 2020 

Lead User Experience Designer

  • Co-lead daily stand-up sessions for a team of 12 developers and testers, conducting three-week sprints in an agile environment. 

  • Led UX centered redesigns and re-platforming efforts for several business-critical desktop applications
  • Cross-trained on and fulfilled various responsibilities including graphic designer, CSS expert, requirements writer/business analyst, and UX product owner as needed.

  • Created prototypes, wireframes, usability scripts, journey maps, and conducted smoke testing and Visual QA to prioritize defects.

  • Contributed to user documentation, pattern library, style guides and persona profiles.

  • Developed a solution to improve iOS pick, pack and ship application, end-to-end including:

    • Gathering requirements through interviewing stakeholders, managers and users,

    • Sketching out the workflow using the existing application as a guide,

    • Creating mockups, writing test plans, and facilitating usability testing at several client locations,

    • Delivering findings to stakeholders and getting buy-in, and

    • Prioritizing new features and writing user stories to support the changes.

First State Bank of the Florida Keys, Key West, FL (on-site) – Banking industry

August 2010 – May 2012

Website Manager & Graphic Designer

  • Performed all website updates and drove all SEO efforts.

  • Created graphics for web and print.

  • Improved the relationship between the website manager position and the IT department which led to achieving a 99.8% up time versus previous 99.1%

American Modern Insurance Group, Amelia, OH (on-site) – Insurance industry

January 2003 – May 2010

Web Developer, UX Researcher, Usability Analyst

  • Facilitated usability testing, including round table discussions, panel groups, field studies, A/B testing and formal usability tests.

  • Performed multiple design reviews, code reviews, and heuristic evaluations.

  • Designed and coded corporate website.

Education & Certifications

  • Pendo Product Management Basics Certification

  • Pendo Product Analytics Certification
  • UX Certified with Interaction Design Specialty, ID UCX:1011998 with NN/g

  • Certified Usability Analyst #2007-1430 with HFI

  • University of Cincinnati, Associate of Arts in English, Chemistry and Computer Science

Contact me