I am an enterprise senior UX designer and researcher with almost 20 years of expertise delivering improved user experience across a variety of websites, desktop and iOS applications. I am passionate about improving the user experience through innovation and user centered design.
Remote enterprise senior UX designer with almost twenty years of expertise delivering improved user experience across a variety of websites, desktop and iOS applications. A natural collaborator who can lead a team as well as incorporate the feedback from multiple stakeholders. Adept at managing projects independently, able to execute budgets, timelines, and direct team members with ease. Exceptional communicator who maintains current knowledge on new technology, trends and emerging platforms. Passionate about improving the user experience through innovation and user centered design.
Generative AI designs
Understanding of LLM (Deep learning)
Natural language processing (NLP)
Customer journey mapping
Coding – HTML/CSS
Aprimo, Chicago, IL (remote) – Martech industry
Dec 2020 – Present
Embedded with 4 product teams, iterating and presenting designs daily
Researching quantitative analytics – deep dives into Pendo to tag pages and features, ability to identify wins and challenges, affect change in the product
Radial, West Palm Beach, FL (remote) – Supply chain industry
May 2012 – March 2020
Lead User Experience Designer
Co-lead daily stand-up sessions for a team of 12 developers and testers, conducting three-week sprints in an agile environment.
Cross-trained on and fulfilled various responsibilities including graphic designer, CSS expert, requirements writer/business analyst, and UX product owner as needed.
Created prototypes, wireframes, usability scripts, journey maps, and conducted smoke testing and Visual QA to prioritize defects.
Contributed to user documentation, pattern library, style guides and persona profiles.
Developed a solution to improve iOS pick, pack and ship application, end-to-end including:
Gathering requirements through interviewing stakeholders, managers and users,
Sketching out the workflow using the existing application as a guide,
Creating mockups, writing test plans, and facilitating usability testing at several client locations,
Delivering findings to stakeholders and getting buy-in, and
Prioritizing new features and writing user stories to support the changes.
First State Bank of the Florida Keys, Key West, FL (on-site) – Banking industry
August 2010 – May 2012
Website Manager & Graphic Designer
Performed all keysbank.com website updates and drove all SEO efforts.
Created graphics for web and print.
Improved the relationship between the website manager position and the IT department which led to achieving a 99.8% up time versus previous 99.1%
American Modern Insurance Group, Amelia, OH (on-site) – Insurance industry
January 2003 – May 2010
Web Developer, UX Researcher, Usability Analyst
Facilitated usability testing, including round table discussions, panel groups, field studies, A/B testing and formal usability tests.
Performed multiple design reviews, code reviews, and heuristic evaluations.
Designed and coded corporate website.
Pendo Product Management Basics Certification
UX Certified with Interaction Design Specialty, ID UCX:1011998 with NN/g
Certified Usability Analyst #2007-1430 with HFI
University of Cincinnati, Associate of Arts in English, Chemistry and Computer Science