User Experience is

The Future

WHY CHOOSE ME?

I am an interaction designer and UX product owner with over fifteen years of expertise delivering improved user experience across a variety of websites, desktop and iOS applications.  I am passionate about improving the user experience through innovation and user centered design. 

 

Resume of Susan Patrick

Lead UX Designer

Interaction designer and UX product owner with over fifteen years of expertise delivering improved user experience across a variety of websites, desktop and iOS applications. A natural collaborator who can lead a team as well as incorporate the feedback from multiple stakeholders. Adept at managing projects independently, able to execute budgets, timelines, and direct team members with ease. Exceptional communicator who maintains current knowledge on new technology, trends and emerging platforms. Passionate about improving the user experience through innovation and user centered design.

I am not seeking a new position at this time.

Skills

  • UX Design

  • Usability Testing

  • Prototyping

  • User Research

  • Heuristic Evaluations

  • Customer Journey

  • Coding – HTML/CSS

  • Agile Environment

  • Scrum Methodology

  • Market Research

  • Graphic Design

  • Product Visioning

  • Team Player

  • Problem Solver

  • Self-Managing

Experience

Aprimo, Chicago, IL

Dec 2020 – Present

 

Radial, West Palm Beach, FL   

May 2012 – March 2020 

Lead User Experience Designer

  • Co-lead daily stand-up sessions for a team of 12 developers and testers, conducting three-week sprints in an agile environment.

  • Led UX centered redesigns and re-platforming efforts for several business-critical desktop applications

  • Cross-trained on and fulfilled various responsibilities including graphic designer, CSS expert, requirements writer/business analyst, and UX product owner as needed.

  • Created prototypes, wireframes, usability scripts, journey maps, and conducted smoke testing and Visual QA to prioritize defects.

  • Contributed to user documentation, pattern library, style guides and persona profiles.

  • Developed a solution to improve iOS pick, pack and ship application, end-to-end including:

    • Gathering requirements through interviewing stakeholders, managers and users,

    • Sketching out the workflow using the existing application as a guide,

    • Creating mockups, writing test plans, and facilitating usability testing at several client locations,

    • Delivering findings to stakeholders and getting buy-in, and

    • Prioritizing new features and writing user stories to support the changes.

 

First State Bank of the Florida Keys, Key West, FL 

August 2010 – May 2012

Website Manager & Graphic Designer

  • Performed all keysbank.com website updates and drove all SEO efforts.

  • Created graphics for web and print.

  • Improved the relationship between the website manager position and the IT department which led to achieving a 99.8% up time versus previous 99.1%

 

American Modern Insurance Group, Amelia, OH

January 2003 – May 2010

Web Developer & UX Researcher

  • Facilitated usability testing, including round table discussions, panel groups, field studies, A/B testing and formal usability tests.

  • Performed multiple design reviews, code reviews, and heuristic evaluations.

  • Designed and coded corporate website.

Education & Certifications

  • UX Certified with Interaction Design Specialty, ID UCX:1011998 NNG          

  • Certified Usability Analyst #2007-1430 HFI

  • University of Cincinnati, Associate of Arts in English, Chemistry and Computer Science